1. Are your products original?
1. Are your products original?
Yes, all the candies and snacks we offer in our store are original and come exclusively from official manufacturers and authorized suppliers.
2. Are your products vegan, vegetarian, gluten-free, lactose-free, gelatin-free, or halal?
2. Are your products vegan, vegetarian, gluten-free, lactose-free, gelatin-free, or halal?
Our product range includes vegan, vegetarian, gluten-free, lactose-free, gelatin-free, and halal-compliant candies and snacks. Since the ingredients vary depending on the product, we recommend that you refer to the respective product descriptions and ingredient lists, or contact our team directly if you have any questions.
3. How long do your products last?
3. How long do your products last?
The shelf life of our candies and snacks varies depending on the product and manufacturer. You can find the exact best-before date on the packaging. We make sure to sell only fresh products.
4. Can the goods be returned?
4. Can the goods be returned?
Yes, you can return our candies and snacks if they are unopened and in their original packaging. Please ensure the products are undamaged and return them within the return period. You can find the full details in our return policy.
5. What do I do if a package is damaged?
5. What do I do if a package is damaged?
If your package is damaged, please contact us immediately and send photos of the packaging and contents. We will then arrange for a replacement or refund.
6. How long does shipping take?
6. How long does shipping take?
Delivery time depends on your location and the chosen shipping provider. We typically deliver within Germany within 1–3 business days. International deliveries may take longer depending on the country and customs processing times. You can find more detailed information at checkout.
7. Do you also ship internationally?
7. Do you also ship internationally?
Yes, we also ship internationally. Exact shipping costs and delivery times depend on the destination country. These will be clearly displayed during the ordering process before you complete your order.
8. What are your payment methods?
8. What are your payment methods?
We offer various payment methods, including credit card, PayPal, instant bank transfer, and purchase on account (subject to availability). The exact options will be displayed at checkout.


